Effect of Artificial General Intelligence on Organizational Learning

Information Systems and Operations management

Speaker: Jungpil Hahn from NUS (National University of Singapore)

Room Bernard Ramanantsoa

With the rapid development of artificial general intelligence (AGI) organizations now have access to a novel resource to enhance its learning capabilities and performance. Through computational modeling and simulations, we study the impact of AGI on organizational learning and uncover the nuanced impacts of organizational trust in AI, the capability of the AGI in terms of its accuracy and generality, and human learning rates from the AGI. Our analyses reveal that, AI can reduce the demand for human explorative learning under appropriate levels of organizational trust in AGI. Moreover, the impact of AGI depends on its capability, increasing the accuracy of AI is largely beneficial, but adjustments on the domains that AI is not good at may be harmful to organizations. These insights contribute to rethinking organization learning in the presence of AGI technology and can aid organizations in reallocating scarce resources to facilitate organization learning in practice.